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📚 Help Center

Create a knowledge base where customers find answers themselves and feed your AI Agents.

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📋 What is Help Center?

Help Center is a knowledge portal where you publish:
  • 📖 Articles: Guides and tutorials
  • ❓ FAQ: Frequently asked questions
  • 🎥 Videos: Demonstrations
  • 📝 Documentation: Complete manuals
  • 🔧 Troubleshooting: Problem solutions

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✨ Benefits

Reduces Tickets

Customers solve themselves

24/7

Always available

SEO

Appears on Google

Feeds AI

AI agents use as base

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🚀 Configure Help Center

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Step 1: Activate

  1. “Settings” → “Help Center”
  2. Click “Activate”
  3. Define URL: 
    https://help.yourdomain.com

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Step 2: Customize

Branding:
  • Company logo
  • Brand colors
  • Favicon
  • Cover banner
Information:
  • Company name
  • Description
  • Support contact
  • Social media links

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📝 Create Content

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Structure

Help Center
├── 📁 Category 1: Getting Started
│   ├─ 📄 How to create account
│   ├─ 📄 First login
│   └─ 📄 Initial settings
├── 📁 Category 2: Products
│   ├─ 📄 Complete catalog
│   ├─ 📄 How to buy
│   └─ 📄 Order tracking
└── 📁 Category 3: Payments
    ├─ 📄 Payment methods
    ├─ 📄 Installments
    └─ 📄 Billing questions

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Create Category

  1. “Help Center” → “New Category”
  2. Name: “Getting Started”
  3. Description: “First steps on platform”
  4. Icon: Choose emoji 🚀
  5. Save

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Create Article

  1. Choose Category
  2. “New Article”
  3. Fill:
Title: 
How to create an account?
Content: 
# How to create an account

Creating your account is simple and fast!

## Step by step

1. Access www.yoursite.com
2. Click "Create Account"
3. Fill in:
   - Full name
   - Email
   - Password (minimum 8 characters)
4. Click "Register"
5. Confirm your email

## Questions?

If you have problems, contact:
- 📧 Email: [email protected]
- 💬 Chat: Available 9am-6pm
SEO:
  • Slug: how-to-create-account
  • Meta Description: “Learn to create your account in 5 simple steps”
  • Tags: create account, registration, signup
  1. Publish

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🤖 Integration with AI

AI agents use articles as knowledge base! How it works: 
Customer: How do I cancel my subscription?

🤖 AI:
- Searches Help Center
- Finds relevant article
- Summarizes response
- Sends complete article link

Response:
"To cancel, access My Account > Subscriptions 
and click 'Cancel'. More details here: 
[article link]"
Improves AI: The more complete articles, the better AI responds!

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📊 Metrics

Track performance:

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Views

📊 Top 5 Most Viewed Articles:
1. How to create account - 1.2k views
2. How to cancel - 890 views
3. Payment methods - 650 views
4. Tracking - 520 views
5. Change password - 480 views

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Usefulness Rate

After reading article, customer rates: 
Was this article helpful?
👍 Yes (85%)  👎 No (15%)

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Ticket Reduction

📉 Tickets reduced: -40%
💰 Savings: 15h/week from team

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💡 Best Practices

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Content

✅ Be visual: Use screenshots, GIFs, videos
✅ Step by step: Break into numbered steps
✅ Simple language: No technical jargon
✅ Practical examples: Show real cases

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Organization

✅ Clear categories: Easy navigation
✅ Descriptive titles: Customer knows what to expect
✅ Consistent tags: Facilitates search
✅ Related articles: Suggest readings

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🚀 Next Steps

AI Agents

Configure AI to use your articles

Reports

Analyze Help Center usage